Remote Bilingual Customer Support Specialist (English/Spanish)

Resolv Global; León; A distancia; MXN 125.000 - 174.000; Jornada completa

Descripción de la vacante

Resolv Global is seeking bilingual, customer-focused representatives to support e-commerce and telehealth customers. You will handle orders, subscriptions, and account questions via phone, email, and other channels, while maintaining accuracy and confidentiality.

This English-speaking role requires strong written and verbal English skills, with remote work flexibility and weekly pay as an independent contractor. Training and ongoing scheduling will be provided.

Formación

• Bilingual in English and Spanish required.
• At least 1 year of customer service or call center experience.
• Strong phone communication skills.
• Professional written communication skills.
• Empathy and patience when assisting customers.
• Ability to work independently in a remote environment.

Responsabilidades

• Respond to customer inquiries via phone, email, and support channels.
• Assist customers with order status questions.
• Support subscription and account management requests.
• Help customers navigate services and available resources.
• Escalate inquiries when appropriate.
• Maintain accurate customer records and documentation.
• Deliver empathetic and professional customer service.
• Meet quality, productivity, and customer satisfaction goals.
• Follow all customer privacy and compliance requirements.

Conocimientos

Bilingual English/Spanish

Customer service

Phone communication

Written communication

Empathy

Attention to detail

Independent work

Herramientas

Dialpad

Zendesk

Freshdesk

Descripción del empleo

Resolv Global is seeking bilingual, customer-focused representatives to support e-commerce and telehealth customers. You will handle orders, subscriptions, and account questions via phone, email, and other channels, while maintaining accuracy and confidentiality.

This English-speaking role requires strong written and verbal English skills, with remote work flexibility and weekly pay as an independent contractor. Training and ongoing scheduling will be provided.