Remote Housing Support Specialist - Flexible Shifts

Resolv Global; Torreón; Remote; MXN 127,000 - 178,000; Part time

Job summary

Resolv Global is seeking dependable Remote Customer Support Specialists to assist a US-based housing services operation. You will handle maintenance-related requests, housing locator inquiries, and open-line customer interactions with professional communication and strict adherence to established procedures.

Six openings with fixed schedules, paid weekly in arrears, and an Independent Contractor arrangement.

Qualifications

• Strong spoken and written English communication skills.
• Experience in customer service, call center, housing support, maintenance coordination, or related fields.
• Experience handling maintenance requests, housing locator inquiries, or open-line support.
• Strong listening, problem-solving, and customer service skills.
• Ability to follow procedures, document information accurately, and elevate issues appropriately.
• Good organizational skills and ability to work independently in a remote environment.
• Reliable attendance and ability to commit to a fixed work schedule.
• Professional attitude, dependable work ethic, and willingness to learn account-specific processes.

Responsibilities

• Handle customer interactions related to maintenance requests, housing locator services, and open-line support.
• Listen carefully to customer needs, ask relevant questions, and provide clear, professional assistance.
• Gather and communicate accurate information to help address housing or maintenance-related inquiries.
• Follow established processes for documenting, routing, and escalating requests when necessary.
• Maintain accurate records of customer interactions and relevant case information.
• Communicate professionally with customers and other relevant parties.
• Manage multiple types of inquiries while maintaining attention to detail and service quality.
• Follow assigned workflows, schedules, and performance expectations.
• Maintain consistent attendance, punctuality, and availability throughout the assigned shift.

Skills

English proficiency (spoken & written)

Customer service

Remote work

Maintenance coordination

Listening skills

Tools

Microsoft Teams

Office 365

Job description

Resolv Global is seeking dependable Remote Customer Support Specialists to assist a US-based housing services operation. You will handle maintenance-related requests, housing locator inquiries, and open-line customer interactions with professional communication and strict adherence to established procedures.

Six openings with fixed schedules, paid weekly in arrears, and an Independent Contractor arrangement.