Remote Housing Support Specialist

Resolv Global; Puebla de Zaragoza; A distancia; MXN 117.000 - 167.000; Jornada completa

Descripción de la vacante

Resolv Global is seeking dependable Remote Customer Support Specialists to assist a US-based housing services operation. This fully remote role focuses on handling inquiries, coordinating maintenance, and aiding housing searches with professional communication.

Candidates must speak and write English well, follow established procedures, and maintain accurate records. Six openings with multiple weekday/weekend shifts and weekly pay are available.

Formación

• Strong spoken and written English communication skills.
• Experience in customer service, call center, housing support, or related fields.
• Experience with maintenance coordination or housing locator inquiries.
• Ability to work independently in a remote environment.
• Reliable attendance and ability to commit to fixed schedules.

Responsabilidades

• Handle customer interactions related to maintenance requests, housing locator services, and open-line support.
• Listen carefully to customer needs, ask relevant questions, and provide clear, professional assistance.
• Gather and communicate accurate information to help address housing or maintenance-related inquiries.
• Follow established processes for documenting, routing, and escalating requests when necessary.
• Maintain accurate records of customer interactions and relevant case information.
• Communicate professionally with customers and other relevant parties.
• Manage multiple types of inquiries while maintaining attention to detail and service quality.
• Follow assigned workflows, schedules, and performance expectations.
• Maintain consistent attendance, punctuality, and availability throughout the assigned shift.

Conocimientos

English proficiency

Customer service

Remote work

Time management

Attention to detail

Herramientas

Microsoft Teams

Office 365

Descripción del empleo

Resolv Global is seeking dependable Remote Customer Support Specialists to assist a US-based housing services operation. This fully remote role focuses on handling inquiries, coordinating maintenance, and aiding housing searches with professional communication.

Candidates must speak and write English well, follow established procedures, and maintain accurate records. Six openings with multiple weekday/weekend shifts and weekly pay are available.