Remote English Customer Support Specialist

Vocablo Idiomas Premium; Baja California; Remote; MXN 165,000 - 248,000; Full time

Job summary

Alorica is seeking a Customer Experience Agent for a remote role in Mexico to support clients in English. You will handle inquiries across channels, apply empathy and problem-solving, and document interactions accurately to ensure satisfaction and resolution.

The role emphasizes confidentiality, quality, and compliance with client requirements. Ideal candidates have a high school diploma and prior customer service experience, with strong communication, active listening, and a solutions-oriented

Qualifications

• Experience delivering professional customer support.
• Strong verbal and written communication.
• Ability to stay calm and resolve issues effectively.

Responsibilities

• Handle inbound/outbound customer interactions professionally.
• Navigate channels and provide accurate information and solutions.
• Document interactions and follow procedures to resolve requests.
• Escalate complex issues through the proper channels when needed.
• Collaborate with team to meet quality and productivity standards.

Skills

Customer service

Active listening

Communication

Empathy

Education

High school diploma

Job description

Alorica is seeking a Customer Experience Agent for a remote role in Mexico to support clients in English. You will handle inquiries across channels, apply empathy and problem-solving, and document interactions accurately to ensure satisfaction and resolution.

The role emphasizes confidentiality, quality, and compliance with client requirements. Ideal candidates have a high school diploma and prior customer service experience, with strong communication, active listening, and a solutions-oriented