Remote English-Speaking CX Agent

Cemex; Tamuín; Remote; MXN 83,000 - 124,000; Full time

Job summary

Alorica is seeking a Remote Customer Experience Agent (English) to support customers for our client programs. You will handle inquiries, provide accurate information, and guide transactions with empathy and professionalism.

Responsibilities include multi-channel communication, issue resolution, and precise documentation in client systems, with a focus on delivering positive customer experiences while adhering to privacy and confidentiality standards.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service is preferred but not required.
• Ability to listen actively and respond with empathy and clarity.

Responsibilities

• Handle inbound and outbound customer interactions professionally and courteously.
• Communicate via voice and digital channels per client program.
• Identify customer needs and provide accurate information or solutions.
• Resolve questions, requests, or concerns following established procedures.
• Document interactions and maintain accurate records in required systems.
• Escalate complex matters through appropriate support channels when needed.

Skills

Customer service

Communication

Active listening

Problem solving

Empathy

Education

High school diploma

Tools

CRM systems

Job description

Alorica is seeking a Remote Customer Experience Agent (English) to support customers for our client programs. You will handle inquiries, provide accurate information, and guide transactions with empathy and professionalism.

Responsibilities include multi-channel communication, issue resolution, and precise documentation in client systems, with a focus on delivering positive customer experiences while adhering to privacy and confidentiality standards.