Remote English CX Agent | Customer Support Specialist

Cemex; Veracruz; Remote; MXN 180,000 - 240,000; Full time

Job summary

Alorica in León, Mexico, is seeking a Remote Customer Experience Agent to communicate with customers in English. You will address questions, requests, or concerns, provide accurate information, and guide customers through solutions while upholding brand standards and privacy requirements.

This role emphasizes empathy, active listening, problem solving, and the ability to navigate multiple systems. It offers a remote work setup with flexible scheduling and opportunities to learn and grow within

Qualifications

• Strong customer-service orientation and willingness to assist others.
• Excellent verbal and written communication skills.
• Ability to follow procedures and maintain confidentiality.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Communicate via voice and digital channels per program requirements.
• Listen actively to identify needs and provide accurate information or solutions.
• Address questions, requests, transactions, and service-related concerns per procedures.
• Escalate complex matters through proper channels and document interactions accurately.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

Alorica in León, Mexico, is seeking a Remote Customer Experience Agent to communicate with customers in English. You will address questions, requests, or concerns, provide accurate information, and guide customers through solutions while upholding brand standards and privacy requirements.

This role emphasizes empathy, active listening, problem solving, and the ability to navigate multiple systems. It offers a remote work setup with flexible scheduling and opportunities to learn and grow within