Remote English Customer Experience Agent

Vocablo Idiomas Premium; Tijuana; Remote; MXN 180,000 - 240,000; Full time

Job summary

Alorica is seeking a Remote Customer Experience Agent to support clients in English, handling inquiries via voice and digital channels. You will listen, provide accurate information, and resolve issues while maintaining records and ensuring data privacy.

This role emphasizes empathy, professionalism, and collaboration with teams to meet client goals. Preferred candidates have a high school diploma and strong communication skills, with the ability to multitask across systems and stay composed in

Qualifications

• Strong customer-service orientation and willingness to assist others.
• Effective verbal and written communication skills.
• Active listening, comprehension, and interpersonal skills.
• Ability to follow established procedures while using sound judgment.

Responsibilities

• Handle inbound and/or outbound customer interactions professionally and courteously.
• Communicate via voice and digital channels per client program.
• Listen actively and provide accurate information or solutions.
• Troubleshoot issues and guide customers through resolution steps.
• Escalate complex matters through proper support channels when needed.
• Document interactions and maintain records in required systems.
• Protect customer and company information per privacy and security requirements.
• Identify additional solutions or services that may benefit the customer.

Skills

Customer service

Active listening

Verbal communication

Written communication

Problem solving

Multitasking

Attention to detail

Education

High school diploma

Job description

Alorica is seeking a Remote Customer Experience Agent to support clients in English, handling inquiries via voice and digital channels. You will listen, provide accurate information, and resolve issues while maintaining records and ensuring data privacy.

This role emphasizes empathy, professionalism, and collaboration with teams to meet client goals. Preferred candidates have a high school diploma and strong communication skills, with the ability to multitask across systems and stay composed in