Remote Customer Experience Agent – English

Simera; Veracruz; Remote; MXN 201,000 - 301,000; Full time

Job summary

Alorica is seeking a Customer Experience Agent (English) for remote work in Veracruz, Mexico. You will address customer questions, requests, or concerns related to products, services, accounts, or transactions with professional, personalized assistance and maintain accurate records across systems.

You will provide empathetic, high-quality support, follow established procedures, and seek opportunities to offer additional solutions while meeting quality and productivity standards.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service or customer-facing roles is preferred.
• Ability to communicate effectively across channels.

Responsibilities

• Handle inbound and outbound customer interactions professionally and courteously.
• Communicate with customers through voice and digital channels.
• Listen actively to identify needs and provide accurate information or solutions.
• Troubleshoot issues and guide customers through resolution steps.
• Escalate complex matters through the appropriate support channels when necessary.

Skills

Customer-service orientation

Verbal and written communication

Active listening

Empathy and professionalism

Multitasking and systems navigation

Education

High school diploma or equivalent

Tools

Basic computer proficiency

Job description

Alorica is seeking a Customer Experience Agent (English) for remote work in Veracruz, Mexico. You will address customer questions, requests, or concerns related to products, services, accounts, or transactions with professional, personalized assistance and maintain accurate records across systems.

You will provide empathetic, high-quality support, follow established procedures, and seek opportunities to offer additional solutions while meeting quality and productivity standards.