Remote English CX Agent | Expert Customer Support

Cemex; México; Remote; MXN 156,000 - 234,000; Full time

Job summary

Alorica is seeking a Customer Experience Agent for remote work in Mexico to support clients in English. You will handle inquiries, provide accurate information, and guide customers through transactions using client programs.

The role requires strong communication, empathy, problem-solving, and the ability to multitask across systems. Training is provided, and you will work with a global team to deliver high-quality service.

Qualifications

• Experience in customer-facing roles is preferred.
• Strong verbal and written communication skills in English and Spanish may be required.
• Ability to work independently and as part of a team.

Responsibilities

• Handle inbound and outbound customer interactions professionally and courteously.
• Document customer interactions and maintain complete and accurate records in required systems.
• Navigate multiple applications and information resources to assist customers.
• Identify additional solutions, products, or services that may benefit the customer when applicable.

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Education

High school diploma

Tools

CRM software

Ticketing systems

Job description

Alorica is seeking a Customer Experience Agent for remote work in Mexico to support clients in English. You will handle inquiries, provide accurate information, and guide customers through transactions using client programs.

The role requires strong communication, empathy, problem-solving, and the ability to multitask across systems. Training is provided, and you will work with a global team to deliver high-quality service.