Remote Customer Experience Agent - English

Cemex; Ciudad Valles; Remote; MXN 152,000 - 207,000; Full time

Job summary

Alorica is hiring a remote Customer Experience Agent to support clients in English from Leon, Mexico. You will handle inbound/outbound inquiries, provide clear information, and ensure a positive customer experience across voice and digital channels.

The role emphasizes active listening, empathy, problem solving, and adherence to client procedures. You will document interactions, protect privacy, and collaborate with teammates to resolve issues and improve service quality.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service or contact center preferred.
• Ability to follow procedures and handle confidential data.

Responsibilities

• Handle customer interactions professionally via voice and digital channels.
• Provide accurate information and resolve questions or issues.
• Escalate complex matters through proper channels.
• Document interactions and maintain records in required systems.
• Meet quality, productivity, and attendance standards.

Skills

Customer service

Communication skills

Active listening

Problem solving

Multitasking

Data privacy

Team player

Adaptability

Education

High school diploma

Job description

Alorica is hiring a remote Customer Experience Agent to support clients in English from Leon, Mexico. You will handle inbound/outbound inquiries, provide clear information, and ensure a positive customer experience across voice and digital channels.

The role emphasizes active listening, empathy, problem solving, and adherence to client procedures. You will document interactions, protect privacy, and collaborate with teammates to resolve issues and improve service quality.