Remote Customer Experience Agent (English) - MX Leon

Lewis Energy Group; México; Remote; MXN 134,000 - 268,000; Full time

Job summary

Alorica is seeking a remote Customer Experience Agent for MX Leon. You will support customers across products, accounts, or transactions, delivering professional, accurate, and personalized assistance while representing the brand with empathy and problem-solving skills.

The role requires handling inquiries via voice and digital channels, documenting interactions, following procedures, and collaborating with the team to meet quality and attendance standards.

Qualifications

• High school diploma or equivalent; preferred.
• Additional education or relevant equivalent experience may be considered.
• Experience in customer service and contact centers is a plus.

Responsibilities

• Handle inbound/outbound customer interactions professionally and courteously.
• Communicate via channels established for the client program (voice and digital).
• Listen actively, identify customer needs, and provide accurate information or solutions.
• Troubleshoot issues and guide customers to resolution steps.
• Escalate complex or unresolved matters through appropriate channels.
• Document interactions and maintain records in required systems.
• Protect customer and company information by following privacy and confidentiality requirements.
• Meet standards for quality, productivity, attendance, and schedule adherence.

Skills

Customer service

Verbal communication

Written communication

Empathy

Problem solving

Multitasking

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Job description

Alorica is seeking a remote Customer Experience Agent for MX Leon. You will support customers across products, accounts, or transactions, delivering professional, accurate, and personalized assistance while representing the brand with empathy and problem-solving skills.

The role requires handling inquiries via voice and digital channels, documenting interactions, following procedures, and collaborating with the team to meet quality and attendance standards.