Remote Customer Experience Agent - Multichannel Support

A Igreja De Jesus Cristo Dos Santos Dos Últimos Dias; Santa Bárbara; Remote; MXN 167,000 - 257,000; Full time

Job summary

Alorica is seeking a Customer Experience Agent for remote work to support clients in English. You will handle inquiries with empathy, document interactions accurately, and adhere to client processes.

The role emphasizes professionalism, problem solving, and effective communication across channels. Responsibilities include de-escalation, timely follow-ups, and collaboration with team members to ensure quality customer experiences.

Qualifications

• Minimum: high school diploma or equivalent; additional education considered.
• Strong customer-service orientation and problem-solving abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Handle inbound/outbound customer interactions professionally and courteously.
• Communicate via voice and digital channels as required by the client program.
• Listen actively to identify needs and provide accurate information or solutions.
• Document interactions and update records in required systems.
• Escalate complex issues through proper channels when needed.

Skills

Customer service

Communication

Active listening

Empathy

Education

High school diploma or equivalent

Job description

Alorica is seeking a Customer Experience Agent for remote work to support clients in English. You will handle inquiries with empathy, document interactions accurately, and adhere to client processes.

The role emphasizes professionalism, problem solving, and effective communication across channels. Responsibilities include de-escalation, timely follow-ups, and collaboration with team members to ensure quality customer experiences.