Remote Customer Support Specialist: Elevate Service

PayJoy, Inc; Cuernavaca; Presencial; MXN 216.000 - 384.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Health insurance

Career growth

Flexible schedule

Descripción de la vacante

Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate, and empathetic assistance across digital channels to ensure satisfaction and loyalty.

Join a global team focused on outstanding service and driving company success, with opportunities for professional development and a healthy work-life balance in a

Formación

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.

Responsabilidades

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and escalates issues to appropriate departments for improvement.

Conocimientos

Customer support

English proficiency

CRM systems

Herramientas

Helpdesk software

CRM software

Descripción del empleo

Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate, and empathetic assistance across digital channels to ensure satisfaction and loyalty.

Join a global team focused on outstanding service and driving company success, with opportunities for professional development and a healthy work-life balance in a