Remote Customer Support Specialist - Global Team, Growth

Pavago; Cuernavaca; A distancia; MXN 240.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote position

Career development

Health insurance

Collaborative team culture

Descripción de la vacante

Pavago is seeking a Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, providing timely, accurate, and empathetic assistance across email, chat, and social channels.

This role emphasizes problem solving, clear communication in English, and collaboration with a global team to drive customer satisfaction and loyalty.

Formación

• Proven experience in a customer support role.
• Excellent written and verbal communication in English.
• Strong problem-solving skills with a customer-first mindset.
• Ability to manage multiple tasks and prioritize remotely.

Responsabilidades

• Respond promptly to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve issues with empathy and accuracy.
• Provide detailed information about products, services, and policies.
• Document interactions and resolutions in the CRM system.
• Identify feedback trends and escalate to appropriate teams.

Conocimientos

Customer support

English proficiency

Remote work

Multi-tasking

Herramientas

CRM software

Helpdesk software

Descripción del empleo

Pavago is seeking a Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, providing timely, accurate, and empathetic assistance across email, chat, and social channels.

This role emphasizes problem solving, clear communication in English, and collaboration with a global team to drive customer satisfaction and loyalty.