Remote Customer Success Manager – Fintech Growth & ROI

Mambu; Ciudad de México; Híbrido; MXN 550.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company equity

Learning & development

Hybrid/Remote work

60 day working abroad

Sabbatical after 5 years

Descripción de la vacante

Mambu, the leading SaaS cloud banking platform, seeks a Customer Success Manager to steward strategic accounts across IT, operations, and business teams. You’ll own end-to-end health, ROI delivery, renewals, and expansions in collaboration with Sales to drive outcomes.

You’ll translate customer feedback into product requests, build strong executive relationships, and help customers succeed in a hybrid/remote setup with opportunities to work abroad and take sabbaticals after long tenure.

Formación

• Proven experience in SaaS/Fintech in a customer-facing role, ideally as a Customer Success Manager, Account Manager or Consultant.
• Ability to multi-thread across complex accounts, building relationships with IT, Operations, Business teams, and executives.
• Demonstrated ability to create success plans to drive measurable ROI for customers, ensuring healthy renewals and account growth.
• Consistent track record of (over) achieving targets and goals
• Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystem

Responsabilidades

• Build trusted customer relationships with practitioners as well as executive sponsors, acting as a trusted advisor for accounts
• Own your customer portfolio end-to-end: health, ROI delivery, renewals, and expansion (in close collaboration with Sales), while liaising with the right internal teams to ensure outcomes are achieved.
• Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency
• Working with product management to surface customer requests and help translate customer feedback into product requirements

Descripción del empleo

Mambu, the leading SaaS cloud banking platform, seeks a Customer Success Manager to steward strategic accounts across IT, operations, and business teams. You’ll own end-to-end health, ROI delivery, renewals, and expansions in collaboration with Sales to drive outcomes.

You’ll translate customer feedback into product requests, build strong executive relationships, and help customers succeed in a hybrid/remote setup with opportunities to work abroad and take sabbaticals after long tenure.