Remote Academic Success Manager - Growth & Renewals

Visa Hunt; México; A distancia; MXN 1.018.000 - 1.527.000; Jornada completa

Descripción de la vacante

Research Solutions, Inc. is seeking an Academic Customer Success Manager to manage and expand relationships with SMB accounts in the academic sector. This fully remote role supports clients across the Americas from a base in Mexico, requiring proactive account planning and data-driven approaches to maximize value from our solutions.

You will drive engagement, renewals, and upsell opportunities while collaborating with Product, Sales, and Support teams. English proficiency is essential.

Formación

• 3+ years in customer success, account management, or related SaaS role.
• Experience in or with academic libraries, research institutions, or scholarly publishing preferred.
• Proven track record in renewals and account growth.
• Strong communication, presentation, and negotiation skills.
• Ability to analyze customer data and translate insights into actions.
• Highly organized, detail-oriented, and proactive across multiple accounts.
• Experience with CRM and customer success platforms (Gainsight, HubSpot, Salesforce).
• Outstanding proficiency in English.

Responsabilidades

• Serve as the primary point of contact for assigned academic SMB accounts.
• Drive engagement, adoption, and retention through proactive outreach and strategic touchpoints.
• Align solutions to each customer’s business objectives.
• Monitor health scores and usage data to anticipate risks.
• Conduct regular business reviews to show value and collect feedback.
• Collaborate with Product, Sales, and Support to advocate for customer needs.
• Own renewals, upsells, and growth strategies to maximize lifetime value.
• Maintain renewal forecasts and pipeline in CRM.

Conocimientos

Customer Success

Account Management

Renewals

Data Analysis

English Proficiency

Communication

Account Growth

Herramientas

Gainsight

HubSpot

Salesforce

Descripción del empleo

Research Solutions, Inc. is seeking an Academic Customer Success Manager to manage and expand relationships with SMB accounts in the academic sector. This fully remote role supports clients across the Americas from a base in Mexico, requiring proactive account planning and data-driven approaches to maximize value from our solutions.

You will drive engagement, renewals, and upsell opportunities while collaborating with Product, Sales, and Support teams. English proficiency is essential.