Bookkeeper | SaaS Customer Success

Scale Up Recruiting Partners; Monterrey; Presencial; MXN 435.872 - 678.024; A tiempo parcial

Descripción de la vacante

Scale Up is seeking a part-time Customer Success Manager to join a fast-growing Fintech SaaS client. This remote, long-term contractor role focuses on leading live Zoom demos for trial users, guiding them through the platform, and moving them toward a purchase decision.

You will also support existing customers with questions and guidance, helping them maximize platform value across global time zones. English fluency and a background in accounting are highly valued.

Formación

• Near-native spoken and written English.
• Background in bookkeeping, accounting, finance, or a related field.
• Understanding cash flow, accounts receivable, accounts payable, invoicing, and reconciliation.
• Experience presenting live via Zoom to customers.

Responsabilidades

• Lead live product demos for trial prospects and guide them through the platform.
• Conduct discovery conversations to understand customer needs and tailor demonstrations accordingly.
• Explain pricing, use cases, and next steps clearly and confidently.
• Support existing customers with setup questions, troubleshooting, and product guidance.
• Send personalized follow-up emails after demos.
• Escalate technical issues appropriately when additional support is required.
• Represent the company professionally and create a positive customer experience throughout the customer journey.

Conocimientos

Near-native English

Remote work experience

Customer-facing communication

Accounting/Finance knowledge

Educación

Background in bookkeeping or accounting

Herramientas

QuickBooks

Xero

Zoom

Descripción del empleo

Hey! We’re Scale Up, and our client is looking to hire a Part-Time Customer Success Manager for a fast-growing Fintech / Finance SaaS company.

Type of Employment: Contractor (Long-term)

Work Modality: 100% Remote

Work Schedule: Part-time (approximately 9–12 hours per week)

Time Zone: Flexible availability across global customer time zones

Location: LATAM

About Our Client

Our client is a profitable, bootstrapped B2B SaaS company that helps small and mid‑sized businesses manage and forecast cash flow. Their platform integrates with leading accounting tools and provides automated projections, scenario planning, and reporting. The platform works seamlessly with QuickBooks Online, QuickBooks Desktop, Xero, FreshBooks, Sage Intacct, and will add Odoo in the future. By connecting existing accounting tools, customers can automatically generate cash flow forecasts, run scenario planning, and access real‑time financial insights without manual work. With thousands of paying customers across the US, UK, Canada, and other English‑speaking markets, the company has achieved strong product‑market fit and continues to grow steadily, helping finance teams make smarter, faster decisions.

Role

We’re looking for a part‑time Customer Success Manager to join the team and serve as the bridge between prospective customers and the product. In this customer‑facing role, you’ll lead live Zoom demos for trial users, help them understand the platform, evaluate its value, and move confidently toward a purchase decision. You’ll also support existing customers by answering questions, providing guidance, and helping them get the most out of the platform. This is a consultative role that combines elements of sales, customer success, and product expertise. You'll be expected to confidently guide conversations, understand accounting and bookkeeping fundamentals, and deliver a great customer experience in every interaction.

What You'll Do

• Lead live product demos for trial prospects and guide them through the platform.
• Conduct discovery conversations to understand customer needs and tailor demonstrations accordingly.
• Explain pricing, use cases, and next steps clearly and confidently.
• Support existing customers with setup questions, troubleshooting, and product guidance.
• Send personalized follow‑up emails after demos.
• Escalate technical issues appropriately when additional support is required.
• Represent the company professionally and create a positive customer experience throughout the customer journey.

Ideal Profile

• Near‑native spoken and written English.
• Background in bookkeeping, accounting, finance, or a related field.
• Strong understanding of concepts such as cash flow, accounts receivable, accounts payable, invoicing, and reconciliation.
• Comfortable presenting live via Zoom and sharing screens with customers.
• Reliable, organized, and highly accountable.
• Customer‑focused and consultative communication style.
• Able to adapt to varying schedules and customer time zones.
• Experience working remotely with international teams.

Nice to Have

• Previous experience running SaaS demos or working in a customer‑facing software role.
• Sales, Account Executive, Customer Success, onboarding, or implementation experience.
• Hands‑on experience with QuickBooks, Xero, or other accounting software.
• Experience supporting small and mid‑sized business customers.

Why Join

• Join a profitable and growing Finance SaaS company with thousands of customers worldwide.
• Work directly with a highly engaged leadership team.
• Gain exposure to both sales and customer success functions.
• Flexible part‑time schedule with fully remote work.
• Make a direct impact on customer experience and company growth.

If this sounds like a fit, we’d love to hear from you. Apply now!