Customer Success Manager: Growth, Adoption & Renewal

Restaurant365; Ciudad de México; Híbrido; MXN 400.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Law Benefits

Major Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Meal Vouchers

30-day Christmas bonus

Saving Fund

Descripción de la vacante

Restaurant365, a SaaS company disrupting the restaurant industry, seeks a Customer Success Manager to own a book of accounts post-sale. You will drive product adoption, manage risk, and support renewals and expansions by coordinating with Sales, Support, Onboarding, and Product to deliver ROI from the R365 platform.

You will lead kickoff meetings, maintain regular touchpoints, track success against goals, and ensure a consistently positive customer experience across the journey.

Formación

• 2-4 years of experience as a Customer Success Manager or in a similar client-facing role.
• Experience with accounting and/or restaurant hospitality operations is a plus.
• Able to manage a high-volume portfolio of accounts and competing priorities.
• Clear, professional communicator; comfortable presenting to customer stakeholders, including C‑Suite.
• Working knowledge of Salesforce or another CRM.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Working knowledge of AI tools and applying AI in daily work.
• Willingness to travel up to 10%.

Responsabilidades

• Own and manage a book of business from post-sale hand-off through renewal and expansion.
• Serve as primary contact for customers, directing them to the right internal resources for the situation.
• Lead CSM intro/kickoff meetings to establish relationships and define success.
• Maintain regular touchpoints and lead Business Impact Reviews to track progress and value.
• Ensure delightful customer experiences across all stages of the customer journey.
• Collaborate with Sales, Support, Onboarding/Implementation, and Product to deliver ROI.

Herramientas

Gainsight

Salesforce

Monday.com

Freshdesk

Descripción del empleo

Restaurant365, a SaaS company disrupting the restaurant industry, seeks a Customer Success Manager to own a book of accounts post-sale. You will drive product adoption, manage risk, and support renewals and expansions by coordinating with Sales, Support, Onboarding, and Product to deliver ROI from the R365 platform.

You will lead kickoff meetings, maintain regular touchpoints, track success against goals, and ensure a consistently positive customer experience across the journey.