Remote Customer Success Team Manager | SaaS & Open Source

Canonical; México; On-site; MXN 1,572,052 - 2,096,070; Full time

Benefits offered by this job

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Job summary

Canonical seeks a Customer Success – Team Manager to lead strategic customer engagement efforts and team management. This remote position allows you to enhance retention rates, drive upsells, and foster cross-functional collaboration with Sales, Marketing, and Product Development.

The ideal candidate will have a relevant degree, experience in SaaS, and a proven track record in customer success. Benefits include a personal learning budget and a distributed work environment ensuring flexibility while achieving business goals.

Qualifications

• Track record of delivering exceptional Customer Success results.
• Experience growing and developing a Customer Success Management team.
• Willingness to travel up to four times a year for internal events.

Responsibilities

• Prepare communication plans and key performance indicators.
• Resolve escalated customer issues requiring expertise.
• Conduct regular performance reviews and celebrate team excellence.
• Collaborate with Sales, Marketing, Product Development, and Support.
• Create and maintain clear content and documentation.

Skills

Customer Success Management

Team Leadership

Cross-functional Collaboration

Data Analysis

Education

Bachelor’s degree in Business, Communication, or a STEM subject

Job description

Canonical seeks a Customer Success – Team Manager to lead strategic customer engagement efforts and team management. This remote position allows you to enhance retention rates, drive upsells, and foster cross-functional collaboration with Sales, Marketing, and Product Development.

The ideal candidate will have a relevant degree, experience in SaaS, and a proven track record in customer success. Benefits include a personal learning budget and a distributed work environment ensuring flexibility while achieving business goals.