Remote Patient Services Specialist

Resolv Global; Tijuana; Remote; MXN 118,000 - 167,000; Part time

Job summary

Resolv Global is seeking compassionate Patient Services Representatives to support a US-based healthcare organization in a fully remote role. You will be the first point of contact for patients, helping schedule appointments, answer general inquiries, and navigate routine questions with professionalism and care.

Candidates should have customer service or call center experience; healthcare background is a plus but not required.

Qualifications

• Strong spoken and written English communication skills.
• Experience in customer service, call center, or support preferred.
• Experience with inbound calls and documenting interactions is an advantage.
• Experience with medical scheduling / appointment systems is a plus.

Responsibilities

• Answer incoming patient calls promptly with courteous, helpful assistance.
• Schedule, reschedule, confirm, and cancel medical appointments.
• Verify and record patient information per procedures.
• Document calls and follow-up actions in the systems.
• Protect confidential information and follow HIPAA procedures.
• Escalate clinical questions to appropriate personnel.

Skills

English communication

Customer service experience

Multitasking

Attention to detail

Empathy

Tools

EHR systems

Appointment scheduling platforms

CRM systems

Job description

Resolv Global is seeking compassionate Patient Services Representatives to support a US-based healthcare organization in a fully remote role. You will be the first point of contact for patients, helping schedule appointments, answer general inquiries, and navigate routine questions with professionalism and care.

Candidates should have customer service or call center experience; healthcare background is a plus but not required.