Remote Community Strategy & Operations Consultant

SupportYourApp; México; Remote; MXN 1,101,000 - 1,652,000; Full time

Benefits offered by this job

Fixed schedule

Fully remote

Inclusive international environment

USD compensation

Referral rewards

Healthy work–life balance

Supportive leadership

Professional growth

Trust-based culture

Job summary

SupportYourApp is seeking a proactive Community Strategy & Operations Consultant to join our global team. You will source, contact and activate creators for projects, monitor performance, coordinate workflows and resolve operational issues to keep projects on track.

You will collaborate with cross-functional teams, analyze data in Google Sheets, and maintain a solution‑oriented, autonomous approach in a fully remote setting with an inclusive international environment.

Qualifications

• Native Spanish and excellent English communication skills (C1) is a must.
• Experience handling data in Google Sheets, including filters, formulas, pivot tables.

Responsibilities

• Source, contact and activate creators for projects and missions.
• Monitor creator performance, follow up on missed requirements, and provide feedback or re-training.
• Coordinate projects and workflows, ensuring deliverables are completed accurately and on time.
• Handle operational issues and escalations by investigating and driving them to resolution.
• Collaborate with other agents and cross-functional teams to ensure effective operations.
• Proactively identify and address issues to keep projects and market operations running smoothly.
• Investigate fraud and risk cases, taking appropriate action when needed.
• Track operational performance and KPIs using Google Sheets and internal tools.
• Identify recurring issues and contribute to process and operational improvements.

Job description

SupportYourApp is seeking a proactive Community Strategy & Operations Consultant to join our global team. You will source, contact and activate creators for projects, monitor performance, coordinate workflows and resolve operational issues to keep projects on track.

You will collaborate with cross-functional teams, analyze data in Google Sheets, and maintain a solution‑oriented, autonomous approach in a fully remote setting with an inclusive international environment.