Remote Community & Customer Experience Leader

Peak Support; México; A distancia; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Peak Support is seeking a hands-on Community & Customer Experience Lead (For Pooling) to build authentic relationships with creators, influencers, customers, and brand advocates while shaping our community strategy. This fully remote role starts hands-on and offers growth into leading customer support, influencer outreach, and affiliate relationships.

We value empathy, proactive problem-solving, and the ability to scale the function without losing a personal connection.

Formación

• Strong written and verbal communication skills.
• Experience with community building, influencer relationships, and customer experience.
• Ability to build genuine relationships and engage with brand advocates.
• Excellent understanding of social media ecosystems.
• Proactive, organized, and able to work with AI and CRM tools.
• Willingness to learn quickly and work independently.
• Experience in food, wellness, or mission-driven brands is a plus.

Responsabilidades

• Identify and recruit creators, influencers, and ambassadors.
• Build lasting relationships and engagement programs.
• Manage outreach, product seeding, and communications.
• Develop systems to find and engage new creators.
• Create FAQs, templates, workflows to improve support.
• Collect feedback and report insights to leadership.
• Scale community initiatives while preserving personal connections.

Conocimientos

Community building

Influencer relations

Customer experience

Social media

CRM

AI tools

Descripción del empleo

Peak Support is seeking a hands-on Community & Customer Experience Lead (For Pooling) to build authentic relationships with creators, influencers, customers, and brand advocates while shaping our community strategy. This fully remote role starts hands-on and offers growth into leading customer support, influencer outreach, and affiliate relationships.

We value empathy, proactive problem-solving, and the ability to scale the function without losing a personal connection.