Remote Collections Specialist I — 3-Month Contract (US Focus)

Intugo; Hermosillo; Remote; MXN 201.000 - 335.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Grocery vouchers

4% savings fund

Private medical insurance (employee)

15-day Christmas bonus

Mexican law benefits

Paid training

Monday–Friday schedule

Zusammenfassung

Intugo, a U.S.-based company, seeks a Collections Specialist I to join its Accounting & Finance team on a 3-month temporary contract. You will manage customer accounts, apply payments, resolve billing discrepancies, and maintain accurate records while delivering excellent customer service.

Responsibilities include cash applications, collections calls, month-end support, and collaboration with internal teams.

Qualifikationen

• Advanced English proficiency required.
• Prior customer service, data entry, or collections experience preferred.
• Strong analytical, problem-solving, and organizational skills required.
• Excellent written and verbal communication skills.
• High attention to detail and ability to manage multiple priorities.

Aufgaben

• Process collections and cash application transactions accurately and on time.
• Contact customers to collect outstanding balances and follow up on overdue accounts.
• Prepare balance summary reports and reconcile customer accounts.
• Review account notes and maintain accurate customer records.
• Investigate and resolve billing discrepancies, unapplied payments, and payment issues.
• Process account adjustments, write-offs, refunds, and credits as needed.
• Collaborate with internal departments to resolve customer concerns.
• Assist with month-end Accounts Receivable activities and reporting.
• Maintain compliance with company policies and accounting procedures.

Kenntnisse

Advanced English

Customer service

Data entry

Collections experience

Analytical skills

Problem-solving

Organizational skills

Written/verbal communication

Tools

Microsoft Excel

Microsoft Word

Great Plains

Jobbeschreibung

Intugo, a U.S.-based company, seeks a Collections Specialist I to join its Accounting & Finance team on a 3-month temporary contract. You will manage customer accounts, apply payments, resolve billing discrepancies, and maintain accurate records while delivering excellent customer service.

Responsibilities include cash applications, collections calls, month-end support, and collaboration with internal teams.