Bilingual Collections & Recovery Specialist (Hermosillo)

Intugo; Hermosillo; On-site; MXN 203,000 - 243,000; Full time

Benefits offered by this job

Bonus: 25% annual

Food stamps

PTO 5 days

Growth opportunities

On-site

Job summary

Intugo, in partnership with a foreign company specializing in financial risk management, is seeking a Bilingual Collections Specialist to join our team in Hermosillo. You will manage delinquent accounts, review payment history, contact customers to recover balances, negotiate payment arrangements, and maintain documentation to meet recovery goals.

The role requires 1–2 years of Collections/AR experience, fluent English and Spanish, and strong negotiation skills.

Qualifications

• 1–2 years of experience in Collections or Accounts Receivable.
• Fully bilingual English/Spanish, written and verbal.
• Strong negotiation and communication skills.
• Ability to handle difficult or escalated customer situations professionally.
• Proficiency in Microsoft Excel, including Filters, VLOOKUP/XLOOKUP, and Pivot Tables.
• Strong attention to detail and documentation skills.

Responsibilities

• Manage delinquent accounts and review payment histories.
• Contact customers to recover outstanding balances.
• Negotiate payment arrangements and document outcomes.
• Maintain accurate records and monitor recovery goals.

Skills

Collections experience

Bilingual EN/ES

Negotiation skills

Escalation handling

Excel (Filters, VLOOKUP/XLOOKUP, Pivot

Attention to detail

Tools

Microsoft Excel

Job description

Intugo, in partnership with a foreign company specializing in financial risk management, is seeking a Bilingual Collections Specialist to join our team in Hermosillo. You will manage delinquent accounts, review payment history, contact customers to recover balances, negotiate payment arrangements, and maintain documentation to meet recovery goals.

The role requires 1–2 years of Collections/AR experience, fluent English and Spanish, and strong negotiation skills.