Collections Specialist - Temporary

Intugo Mexico; Hermosillo; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Grocery vouchers

4% savings fund

Private medical insurance (employee)

15-day Christmas bonus

Mexican law benefits

Paid training

Monday-Friday schedule

Job summary

Intugo Mexico is seeking a Collections Specialist I to support a US-based Accounting & Finance team on a 6-month temporary contract. You will manage customer accounts, process collections, apply payments, and resolve billing discrepancies while ensuring accurate financial records and excellent customer service.

Key duties include coordinating with internal departments, performing month-end AR activities, and maintaining strict adherence to company policies.

Qualifications

• Advanced English proficiency is required.
• Experience in customer service, data entry, or collections is preferred.
• Strong analytical, problem-solving and organizational skills are essential.
• Excellent written and verbal communication skills are expected.
• High attention to detail and ability to manage multiple priorities is required.

Responsibilities

• Process collections and cash application transactions accurately and on time.
• Contact customers to collect outstanding balances and follow up on overdue accounts.
• Prepare balance summary reports and reconcile customer accounts.
• Review account notes and maintain accurate customer records.
• Investigate and resolve billing discrepancies, unapplied payments, and payment issues.
• Process account adjustments, write-offs, refunds, and credits as needed.
• Collaborate with internal departments to resolve customer concerns.
• Assist with month-end Accounts Receivable activities and reporting.
• Maintain compliance with company policies and accounting procedures.

Skills

Advanced English

Collections experience

Customer service

Data entry

Analytical skills

Organizational skills

Communication skills

Attention to detail

Multitasking

Education

Basic accounting coursework

Tools

Microsoft Excel

Microsoft Word

Great Plains

Job description

At Intugo, we partner with international companies by providing administrative and operational support that helps them grow while creating quality employment opportunities in our community.

We are currently seeking a Collections Specialist I to join a U.S.-based Accounting & Finance team on a 6-month temporary contract. In this role, you will be responsible for managing customer accounts, processing collections, applying payments, resolving billing discrepancies, and maintaining accurate financial records while providing excellent customer service.

Key Responsibilities

• Process collections and cash application transactions accurately and on time.
• Contact customers to collect outstanding balances and follow up on overdue accounts.
• Prepare balance summary reports and reconcile customer accounts.
• Review account notes and maintain accurate customer records.
• Investigate and resolve billing discrepancies, unapplied payments, and payment issues.
• Process account adjustments, write-offs, refunds, and credits as needed.
• Collaborate with internal departments to resolve customer concerns.
• Assist with month-end Accounts Receivable activities and reporting.
• Maintain compliance with company policies and accounting procedures.

Required Qualifications

• Advanced English proficiency (required).
• Previous customer service, data entry, or collections experience preferred.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• High attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Excel and Microsoft Word.
• Basic accounting knowledge or coursework is preferred.
• Experience working with U.S.-based clients is a plus.
• Experience with Great Plains or similar accounting software is a plus.

Benefits

• Competitive salary.
• Grocery vouchers.
• 4% savings fund.
• Private medical insurance (employee only).
• 15-day Christmas bonus (increases with tenure).
• Mexican law benefits.
• Paid training.
• Monday-Friday schedule.