Collections & Recovery Specialist - (Temporary)

Intugo; Hermosillo; Presencial; MXN 203 000 - 243 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus: 25% annual

Food stamps

PTO 5 days

Growth opportunities

On-site

Resumo da oferta

Intugo, in partnership with a foreign company specializing in financial risk management, is seeking a Bilingual Collections Specialist to join our team in Hermosillo. You will manage delinquent accounts, review payment history, contact customers to recover balances, negotiate payment arrangements, and maintain documentation to meet recovery goals.

The role requires 1–2 years of Collections/AR experience, fluent English and Spanish, and strong negotiation skills.

Qualificações

• 1–2 years of experience in Collections or Accounts Receivable.
• Fully bilingual English/Spanish, written and verbal.
• Strong negotiation and communication skills.
• Ability to handle difficult or escalated customer situations professionally.
• Proficiency in Microsoft Excel, including Filters, VLOOKUP/XLOOKUP, and Pivot Tables.
• Strong attention to detail and documentation skills.

Responsabilidades

• Manage delinquent accounts and review payment histories.
• Contact customers to recover outstanding balances.
• Negotiate payment arrangements and document outcomes.
• Maintain accurate records and monitor recovery goals.

Conhecimentos

Collections experience

Bilingual EN/ES

Negotiation skills

Escalation handling

Excel (Filters, VLOOKUP/XLOOKUP, Pivot

Attention to detail

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

Intugo, in partnership with a foreign company specializing in financial risk management and account recovery, is looking for a Bilingual Collections Specialist to join our team in Hermosillo. In this role, you will manage delinquent accounts, review account and payment history, contact customers to recover outstanding balances, negotiate payment arrangements, and maintain accurate documentation while working toward recovery goals.

Requirements:

• 1–2 years of experience in Collections or Accounts Receivable
• Fully bilingual English/Spanish, written and verbal
• Strong negotiation and communication skills
• Ability to handle difficult or escalated customer situations professionally
• Proficiency in Microsoft Excel, including Filters, VLOOKUP/XLOOKUP, and Pivot Tables
• Strong attention to detail and documentation skills

What we offer:

• $20,000 MXN gross monthly salary
• Performance bonus: 25% of annual salary, paid quarterly according to the performance scheme
• $1,000 MXN monthly food stamps
• 5 PTO days per anniversary year
• Growth opportunities
• Full-time, on-site position

Location: Hermosillo, Sonora

Hours of operation: Monday–Friday, 8:00 AM–5:36 PM

Collections & Recovery Specialist - (Temporary) Hermosillo, Sonora, MX