Accounts Receivable & Collections Specialist

Intugo Mexico; Hermosillo; Presencial; MXN 203.000 - 243.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

Food stamps

5 PTO days

Growth opportunities

On-site

Full-time role

Descripción de la vacante

Intugo Mexico in Hermosillo is seeking a Bilingual Collections Specialist to manage delinquent accounts and drive recovery goals.

You will review payment histories, contact customers to negotiate arrangements, and maintain thorough documentation while coordinating with finance teams. The role requires strong Excel skills, experience in collections, and the ability to handle escalated situations professionally; on-site in Hermosillo with standard hours.

Formación

• 1-2 years of experience in Collections or Accounts Receivable.
• Fully bilingual English/Spanish, written and verbal.
• Strong negotiation and communication skills.
• Ability to handle difficult or escalated customer situations professionally.
• Proficiency in Microsoft Excel, including Filters, VLOOKUP/XLOOKUP, and Pivot Tables.
• Strong attention to detail and documentation skills.

Responsabilidades

• Manage delinquent accounts and review payment history.
• Contact customers to recover outstanding balances and negotiate payment arrangements.
• Maintain accurate documentation while working toward recovery goals.

Conocimientos

Bilingual English/Spanish

Negotiation

Communication

Documentation

Herramientas

Microsoft Excel

Descripción del empleo

Intugo, in partnership with a foreign company specializing in financial risk management and account recovery, is looking for a Bilingual Collections Specialist to join our team in Hermosillo.

In this role, you will manage delinquent accounts, review account and payment history, contact customers to recover outstanding balances, negotiate payment arrangements, and maintain accurate documentation while working toward recovery goals.

Requirements

• 1-2 years of experience in Collections or Accounts Receivable


• Fully bilingual English/Spanish, written and verbal


• Strong negotiation and communication skills


• Ability to handle difficult or escalated customer situations professionally


• Proficiency in Microsoft Excel, including Filters, VLOOKUP/XLOOKUP, and Pivot Tables


• Strong attention to detail and documentation skills

What We Offer

• $20,000 MXN gross monthly salary


• Performance bonus: 25% of annual salary, paid quarterly according to the performance scheme


• $1,000 MXN monthly food stamps


• 5 PTO days per anniversary year


• Growth opportunities


• Full-time, on-site position

Location: Hermosillo, Sonora

Hours of operation: Monday-Friday, 8:00 AM-5:36 PM