Remote Collections Specialist for US Accounts

Smart Apartment Data; Ciudad de México; A distancia; MXN 249.000 - 307.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Descripción de la vacante

Smart Apartment Data is seeking an experienced Collections Officer to manage overdue accounts for U.S.-based customers. The role demands persistence, professionalism, and strong English communication as you chase payments in a fully remote setup.

You will handle high-volume outbound calls, negotiate payment arrangements, and maintain clear records while meeting daily and weekly targets. LATAM-based candidates are preferred for this fully remote position.

Formación

• Several years of hands-on collections experience.
• Experience handling U.S. customers/accounts preferred.
• Strong spoken and written English.
• Comfortable with high-volume outbound calls.
• Clear, direct, and concise communicator.
• Firm, persistent, and professional.
• Comfortable working with targets and performance metrics.

Responsabilidades

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and emails to follow up on payments.
• Handle objections and payment delays professionally.
• Negotiate payment arrangements and follow up on commitments.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs.

Conocimientos

Experienced collections

High-volume calls

English communication

Persistent communicator

Target orientation

Descripción del empleo

Smart Apartment Data is seeking an experienced Collections Officer to manage overdue accounts for U.S.-based customers. The role demands persistence, professionalism, and strong English communication as you chase payments in a fully remote setup.

You will handle high-volume outbound calls, negotiate payment arrangements, and maintain clear records while meeting daily and weekly targets. LATAM-based candidates are preferred for this fully remote position.