Customer Success Manager (Job ID: VRCSMLA)

Insideoutva; México; Remote; MXN 14,000 - 19,000; Full time

Job summary

Insideoutva is seeking a Customer Success Manager based in Mexico for a remote, full-time role. You will be the primary voice for clients, ensuring exceptional care and timely communication from first contact.

Responsibilities include handling inquiries via email, text, and phone, onboarding support, proactive follow-ups, and maintaining client satisfaction to drive retention. Requires 1+ year CSM experience and strong English communication.

Qualifications

• Minimum 1 year of experience in a Customer Success Manager role.
• Strong written and spoken English communication skills with a neutral or excellent speaking accent.
• Highly adaptable to new platforms and digital workflows.

Responsibilities

• First Point of Contact: Act as the primary liaison for all client inquiries across email, text, and phone calls, ensuring timely responses.
• Escalation & Resolution: Handle client escalations quickly, resolve issues, and update internal platforms accordingly.
• Onboarding & Meetings: Support onboarding processes and assist during scheduled client meetings.
• Proactive Follow-Ups: Conduct outbound follow-up calls when additional assistance is needed and address issues early before they escape.
• Script & Process Management: Receive training to fully manage client call processes and script updates via a CRM Script Editor.
• Independent Ownership: Work independently and consistently meet expectations without requiring micromanagement.

Skills

Empathy

English communication

Tech savvy

Tools

Gmail

Google Spreadsheets

RingCentral

Job description

Exciting Remote Opportunity! We're Hiring a Customer Success Manager!

Are you an empathetic, tech-savvy professional who excels at building lasting client relationships? We are seeking a dedicated Customer Success Manager based in Mexico to serve as the primary voice and representative of our growing company!

Job Details at a Glance

• Job Title: Customer Success Manager
• Location: Mexico
• Employment Type: Full-Time
• Schedule: To be discussed (Flexibility required for emergency shifts)
• Compensation: $1,500 per month
• Start Date: ASAP

About the Role

The Client Support Lead plays a vital role in maintaining strong and lasting client relationships. First impressions matter, and this role ensures that every client receives exceptional care and communication from their very first interaction.

You will be the go-to person for both new and existing clients, acting as the primary voice and representative of the company. Your ability to respond quickly, solve problems proactively, and maintain professionalism across all communication channels will directly impact customer satisfaction and retention.

Key Responsibilities

• First Point of Contact: Act as the primary liaison for all client inquiries across email, text, and phone calls, ensuring timely responses.
• Escalation & Resolution: Handle client escalations quickly, resolve issues, and update internal platforms accordingly.
• Onboarding & Meetings: Support onboarding processes and assist during scheduled client meetings.
• Proactive Follow-Ups: Conduct outbound follow-up calls when additional assistance is needed and address issues early before they escape.
• Script & Process Management: Receive training to fully manage client call processes and script updates via a CRM Script Editor.
• Independent Ownership: Work independently and consistently meet expectations without requiring micromanagement.

Qualifications & Requirements

Preferred Qualifications:

• Experience: Minimum 1 year of experience in a Customer Success Manager role.
• Communication: Strong written and spoken English communication skills with a neutral or excellent speaking accent.
• Tech Savvy: Highly adaptable to new platforms and digital workflows.

Tools & Platforms:

• Gmail & Google Spreadsheets
• RingCentral (Preferred but not required)

Technical & Workspace Requirements:

• Hardware: Minimum of 16GB RAM for smooth multitasking.
• Infrastructure: Reliable backup power source and backup Internet Service Provider (ISP).
• Flexibility: Willingness to adjust schedule during urgent or emergency situations.

Why Join Us?

• High-trust role with meaningful, direct client impact.
• Long-term growth potential within the company.
• Supportive team culture built on accountability and excellence.