Bilingual SaaS Customer Success Manager (EN/ES)

Jobgether SRL; Mexico; On-site; MXN 600,000 - 900,000; Full time

Job summary

Jobgether SRL, on behalf of a partner company, is seeking a Customer Success Manager based in Mexico. You will manage 30–35 accounts in a leading SaaS platform, driving adoption, retention, and measurable business outcomes across North America.

You will build tailored success plans, leverage health metrics and engagement insights, and collaborate with Sales, Product, and other teams to mitigate risks and uncover growth opportunities.

Qualifications

• 1–2 years in Customer Success, Account Management, or similar in SaaS.
• Experience managing multiple accounts, success plans, engagement cadences.
• Fluent in English and Spanish for diverse stakeholders.

Responsibilities

• Own a portfolio of 30–35 accounts and drive measurable outcomes.
• Develop tailored CS strategies and engagement plans.
• Monitor health, mitigate churn, and forecast renewals with Sales/Product.
• Identify growth opportunities and expand platform adoption.
• Deliver business reviews and communicate value to stakeholders.
• Maintain accurate account data and success plans in CRM.
• Create dashboards and reporting to improve visibility and proactivity.

Skills

Customer Success

Account Management

Portfolio management

Churn risk management

Bilingual English/Spanish

CRM (Salesforce)

Data-driven decisions

Communication skills

Cross-functional collaboration

Renewals

Tools

Salesforce

Job description

Jobgether SRL, on behalf of a partner company, is seeking a Customer Success Manager based in Mexico. You will manage 30–35 accounts in a leading SaaS platform, driving adoption, retention, and measurable business outcomes across North America.

You will build tailored success plans, leverage health metrics and engagement insights, and collaborate with Sales, Product, and other teams to mitigate risks and uncover growth opportunities.