Strategic Client Growth & Success Manager

FlexTal Staffing LLC; Región Centro; Híbrido; MXN 323.000 - 436.000; Jornada completa

Descripción de la vacante

FlexTal Staffing LLC seeks a relationship-driven professional to manage a portfolio of U.S.-based customer accounts from Guadalajara. This hybrid role combines Customer Success, Account Management, and relationship-based sales to expand platform usage and retain/reactivate customers.

You will identify growth opportunities within existing accounts, engage stakeholders across roles, and proactively demonstrate how the platform supports customer business needs.

Responsabilidades

• Manage a portfolio of U.S.-based customer accounts throughout the customer lifecycle.
• Build authentic relationships and become a trusted partner to customer stakeholders.
• Conduct proactive outreach, pulse checks, account reviews, and strategic follow-ups.
• Understand each customer’s business, operational challenges, goals, and decision-making process.
• Maintain meaningful relationships even when customers do not have an immediate need.
• Build relationships with multiple stakeholders and decision-makers within each account.
• Advocate for customer needs while balancing customer satisfaction with business objectives.
• Monitor customer activity, platform usage, adoption, engagement, and account health.
• Identify declining or at-risk accounts and create clear retention or recovery plans.
• Reactivate customers who have reduced or stopped using the platform.
• Address concerns and objections that may prevent customers from continuing or expanding their usage.
• Manage escalations and difficult customer conversations calmly and professionally.
• Strengthen customer loyalty and position the platform effectively against competitors.
• Proactively identify opportunities to increase customer activity and platform usage.
• Help customers recognize needs and opportunities where the platform can

Descripción del empleo

FlexTal Staffing LLC seeks a relationship-driven professional to manage a portfolio of U.S.-based customer accounts from Guadalajara. This hybrid role combines Customer Success, Account Management, and relationship-based sales to expand platform usage and retain/reactivate customers.

You will identify growth opportunities within existing accounts, engage stakeholders across roles, and proactively demonstrate how the platform supports customer business needs.