Remote Customer Success & Account Coordinator

MezTal; Región Centro; Hybrid; MXN 360,000 - 540,000; Full time

Benefits offered by this job

Christmas Bonus: 30 days

Major Medical Insurance MXN up to 25,0

Dental and Visual Insurance

Vacation Days: 12

Floating Holidays: 3

Savings Fund: 5% match

Cell Phone & Transportation Allowance

Hybrid Scheme

Multicultural Exposure

MezTal Internal Events

Exclusive Discounts

Academic Agreements

Job summary

MezTal is seeking a Customer Success & Account Coordinator to support a U.S.-based SaaS client in the Senior Living sector. The role focuses on building relationships, proactive outreach, and solutions-driven support for communities and healthcare professionals.

Ideal candidates communicate clearly, adapt quickly, and are comfortable with rotating schedules in a hybrid Guadalajara-based environment. No heavy sales background required, just strong customer care mindset.

Qualifications

• Previous experience in a customer-facing role.
• Advanced English proficiency.
• Strong interpersonal and relationship-building skills.
• Excellent verbal communication and ability to connect with diverse people.
• Confidence speaking with managers and decision-makers.
• Proactive attitude with initiative.
• Strong problem-solving and quick thinking.
• Ability to handle challenging conversations and objections.
• Collaborative mindset and teamwork.
• Adaptability and accountability.
• Comfortable with a structured, fast-paced environment and rotating schedules.

Responsibilities

• Build and maintain positive relationships with senior living communities and healthcare professionals across the United States.
• Proactively contact customers to understand their needs, answer questions, and maintain engagement.
• Develop trust through active listening and consistent follow-up.
• Communicate confidently with stakeholders including community managers and decision-makers.
• Handle sensitive conversations professionally while maintaining relationships.
• Encourage continued platform use by providing personalized support and demonstrating value.

Skills

Account Management

Customer Success

Customer Service

Customer Experience

Project Coordination

Sales Support

Account Management, Customer Success,

Job description

MezTal is seeking a Customer Success & Account Coordinator to support a U.S.-based SaaS client in the Senior Living sector. The role focuses on building relationships, proactive outreach, and solutions-driven support for communities and healthcare professionals.

Ideal candidates communicate clearly, adapt quickly, and are comfortable with rotating schedules in a hybrid Guadalajara-based environment. No heavy sales background required, just strong customer care mindset.