Remote Client Experience & Success Coordinator

Nexoratalent; Región Centro; Presencial; MXN 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Training provided

Team support

Growth opportunities

Descripción de la vacante

Nexoratalent is seeking a detail-oriented Client Experience Specialist to support customers throughout their service journey. You will coordinate client requests, manage service details, and ensure a smooth, positive experience from initial inquiry to completion.

In this remote role, you will communicate clearly, stay organized, and deliver high-quality service. Training is provided, with opportunities for growth based on performance and team guidance to help you succeed.

Formación

• Clear written and verbal communication.
• Customer service experience preferred but not required.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable using online tools and communication platforms.
• Interest in coordination, planning, or client support services.

Responsabilidades

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Conocimientos

Communication

Customer service

Organization

Multitasking

Tech tools

Planning

Descripción del empleo

Nexoratalent is seeking a detail-oriented Client Experience Specialist to support customers throughout their service journey. You will coordinate client requests, manage service details, and ensure a smooth, positive experience from initial inquiry to completion.

In this remote role, you will communicate clearly, stay organized, and deliver high-quality service. Training is provided, with opportunities for growth based on performance and team guidance to help you succeed.