Remote Client Support & Success Specialist

Core Code io; Acapulco; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Simera seeks a proactive Client Support Specialist to assist clients across email, phone, chat, and other channels, ensuring a positive experience throughout the relationship.

You will resolve concerns, provide accurate information, troubleshoot issues, and collaborate with internal teams to deliver timely resolutions. A professional, client-focused approach is essential as you manage multiple requests and maintain records.

Formación

• Experience in client support or similar role.
• Excellent verbal and written communication skills.
• Ability to work independently and with internal teams.
• Strong organizational and time-management skills.

Responsabilidades

• Respond to client inquiries through email, phone, chat, and other communication channels.
• Provide accurate and timely information based on client needs and company procedures.
• Assist clients with questions, requests, account-related issues, and service concerns.
• Troubleshoot problems and provide effective solutions in a professional manner.
• Follow up with clients to ensure their requests have been properly resolved.
• Escalate complex or sensitive issues to the appropriate internal team.
• Maintain accurate records of client interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up and resolution.
• Identify recurring client concerns and communicate feedback to internal teams.
• Collaborate with different departments to resolve client issues efficiently.
• Maintain a professional, responsive, and client-focused approach in all interactions.
• Follow company policies, procedures, and service standards.

Conocimientos

Communication

Client service

Problem solving

Active listening

Time management

Attention to detail

CRM systems

Ticketing platforms

Multitasking

English proficiency

Herramientas

CRM systems

Ticketing platforms

Email clients

Chat tools

Descripción del empleo

Simera seeks a proactive Client Support Specialist to assist clients across email, phone, chat, and other channels, ensuring a positive experience throughout the relationship.

You will resolve concerns, provide accurate information, troubleshoot issues, and collaborate with internal teams to deliver timely resolutions. A professional, client-focused approach is essential as you manage multiple requests and maintain records.