Remote Client Experience Coordinator

Nexoratalent; Ciudad de México; Remote; MXN 180,000 - 260,000; Full time

Benefits offered by this job

Remote position

Structured onboarding

Growth opportunities

Supportive team environment

Job summary

Nexoratalent is seeking a detail-oriented Client Experience Specialist (Remote) to support customers throughout their service journey. You will assist with coordinating client requests, managing service details, and ensuring a smooth experience from initial inquiry through completion.

The role emphasizes strong communication, organization, and a commitment to high-quality service. You will engage with clients organizing personal plans and scheduled experiences, helping them stay informed and

Qualifications

• Excellent written and verbal communication required.
• Customer service experience preferred but not required.
• High level of organization and attention to detail.
• Ability to multitask and manage time effectively.
• Proficient with online tools and communication platforms.
• Interest in coordination or client support services.

Responsibilities

• Respond to customer inquiries via email, phone, and messaging.
• Assist clients with updates, scheduling, and questions.
• Provide accurate information on processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records of client interactions.
• Resolve concerns professionally with timely solutions.

Skills

Communication

Customer service

Organization

Time management

Multitasking

Online tools

Coordination

Job description

Nexoratalent is seeking a detail-oriented Client Experience Specialist (Remote) to support customers throughout their service journey. You will assist with coordinating client requests, managing service details, and ensuring a smooth experience from initial inquiry through completion.

The role emphasizes strong communication, organization, and a commitment to high-quality service. You will engage with clients organizing personal plans and scheduled experiences, helping them stay informed and