Remote Client Experience Coordinator

Nexoratalent; Monterrey; Presencial; MXN 201.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote position

Onboarding and training

Supportive team environment

Growth opportunities

Descripción de la vacante

Nexoratalent is seeking a detail-oriented Client Experience Specialist to support customers throughout their service journey. You will coordinate client requests, manage service details, and ensure a smooth, positive experience from initial inquiry through completion.

You will work with clients organizing personal plans and scheduled experiences, helping them stay informed, prepared, and confident every step of the way. Strong communication and organization are essential.

Formación

• Excellent written and verbal communication skills.
• Customer service experience preferred but not required.
• Highly organized with strong attention to detail.
• Ability to multitask and manage time effectively.
• Proficient with online tools and communication platforms.
• Interest in coordination and client support services.

Responsabilidades

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Conocimientos

Communication

Organization

Multitasking

Online tools

Client support

Descripción del empleo

Nexoratalent is seeking a detail-oriented Client Experience Specialist to support customers throughout their service journey. You will coordinate client requests, manage service details, and ensure a smooth, positive experience from initial inquiry through completion.

You will work with clients organizing personal plans and scheduled experiences, helping them stay informed, prepared, and confident every step of the way. Strong communication and organization are essential.