Remote BPO Project Manager - Client Success Lead

Resolv Global; Saltillo; Remote; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Fully Remote

Independent Contractor

Senior leadership access

Ownership & responsibility

Job summary

Resolv Global is seeking a Project Manager based in Mexico for a fully remote role. You will own day-to-day delivery of BPO projects, coordinating with clients and internal teams to ensure expectations are met and performance stays on track.

This hands-on position emphasizes Client Success, proactive communication, and issue resolution. You will report to the Senior Client Success Manager / Mexico Head of Operations and help drive KPI achievement while maintaining strong client relationships in

Qualifications

• BPO experience essential.
• Experience managing BPO projects or programs.
• Strong understanding of KPIs and performance metrics.
• Excellent English communication, written and verbal.
• Ability to work independently in a fully remote environment.

Responsibilities

• Take ownership of day-to-day PM and delivery of assigned BPO projects.
• Understand client needs, priorities, and concerns.
• Build and maintain strong client relationships.
• Proactively identify issues affecting satisfaction or performance.
• Monitor KPIs and ensure teams meet targets.
• Coordinate with Team Leads to address performance and service delivery.

Skills

BPO experience

Client communication

Project ownership

KPIs & metrics

Remote work

Job description

Resolv Global is seeking a Project Manager based in Mexico for a fully remote role. You will own day-to-day delivery of BPO projects, coordinating with clients and internal teams to ensure expectations are met and performance stays on track.

This hands-on position emphasizes Client Success, proactive communication, and issue resolution. You will report to the Senior Client Success Manager / Mexico Head of Operations and help drive KPI achievement while maintaining strong client relationships in