Remote Bilingual Patient Services Specialist (EN/ES)

Resolv Global; Pachuca; Remote; MXN 118,000 - 168,000; Full time

Job summary

Resolv Global is hiring Bilingual Patient Services Representatives to join a growing healthcare support team in a fully remote role based in Mexico.

You will serve as a key contact for patients and providers, handling inbound calls, scheduling, and outreach while ensuring professionalism and accuracy. The role is remote from Mexico with equipment provided and a focus on compliant, secure data handling.

Qualifications

• Fluent English and Spanish are required.
• Healthcare-related customer service experience is preferred (doctor's office, clinic, or insurance).
• Experience handling inbound and outbound calls in a structured environment.

Responsibilities

• Handle inbound patient calls, messages, and general nonclinical inquiries.
• Schedule, reschedule, confirm, and cancel appointments per provider workflows; follow scripts for outreach.

Skills

English

Spanish

Call center

Tools

EMR/EHR

Job description

Resolv Global is hiring Bilingual Patient Services Representatives to join a growing healthcare support team in a fully remote role based in Mexico.

You will serve as a key contact for patients and providers, handling inbound calls, scheduling, and outreach while ensuring professionalism and accuracy. The role is remote from Mexico with equipment provided and a focus on compliant, secure data handling.