Remote Bilingual Healthcare Patient Services Specialist

Resolv Global; Tuxtla Gutiérrez; Remote; MXN 115,000 - 163,000; Full time

Benefits offered by this job

Equipment provided

Job summary

Resolv Global is hiring Bilingual Patient Services Representatives to join a growing healthcare support team in a fully remote role based in Mexico. You will handle inbound calls, schedule appointments, and support outreach while documenting interactions in EMR systems.

This English/Spanish role requires healthcare experience, a quiet home workspace, and equipment provided. Compensation is hourly and candidates must be proficient in both languages to succeed.

Qualifications

• Fluent/professional English and Spanish, written and spoken.
• At least 6 months of healthcare customer service experience.
• Experience handling inbound calls and outbound follow-ups.
• Strong data entry accuracy and attention to detail.
• Ability to follow scripts, SOPs, workflows, and documentation standards.

Responsibilities

• Handle inbound patient calls, messages, appointment requests, callbacks, and general nonclinical inquiries.
• Schedule, reschedule, confirm, and cancel appointments according to established provider and workflow requirements.
• Make outbound calls for appointment follow-ups, Annual Wellness Visits, new initiatives, canceled or unconfirmed appointments, website requests, and other approved patient-engagement campaigns.
• Follow approved scripts for results-call workflows and appropriately route clinical questions to licensed staff.
• Support insurance verification and prior-authorization workflows within the assigned scope.
• Conduct approved Medicare, MIPS, HEDIS, and other patient outreach activities.
• Communicate clearly and patiently with patients, including older adults who may require additional explanation, repetition, or a slower speaking pace.
• Accurately document calls, patient interactions, appointment information, outcomes, messages, and follow-up requirements in the appropriate systems.
• Communicate patient needs, scheduling challenges, escalations, and unresolved issues to office staff.
• Maintain strong attendance, schedule adherence, productivity, quality, and patient-experience standards.

Skills

Customer service

Attention to detail

Organization

Multitasking

Communication skills

English proficiency

Spanish proficiency

Tools

EMR / EHR

Contact-center telephony

Job description

Resolv Global is hiring Bilingual Patient Services Representatives to join a growing healthcare support team in a fully remote role based in Mexico. You will handle inbound calls, schedule appointments, and support outreach while documenting interactions in EMR systems.

This English/Spanish role requires healthcare experience, a quiet home workspace, and equipment provided. Compensation is hourly and candidates must be proficient in both languages to succeed.