Remote Bilingual Patient Services Specialist

Resolv Global; Chihuahua; Remote; MXN 126,000 - 177,000; Full time

Benefits offered by this job

Company equipment provided

Job summary

Resolv Global is hiring Bilingual Patient Services Representatives for a fully remote role based in Mexico. You will serve as a contact point for patients and providers, handling inbound calls, scheduling, and general nonclinical questions with care.

This English/Spanish role requires strong communication, data entry accuracy, and adherence to scripts and workflows. It is an independent contractor position at 45 hours/week, paid weekly in USD, with company equipment provided.

Qualifications

• Fluent/professional English and Spanish, both spoken and written.
• At least 6 months of customer service experience in a doctor's office, clinic, healthcare contact center, insurance office, scheduling operation, or similar patient-support environment.
• Experience handling inbound calls and outbound follow-up in a structured environment.
• Strong attention to detail and accurate data entry skills.
• Excellent organization and follow-through.
• Ability to learn and consistently follow scripts, SOPs, workflows, escalation procedures, and documentation standards.
• Ability to multitask across phone systems, electronic medical records, online requests, and internal communications.
• Reliable attendance and strong schedule adherence.
• A dedicated, quiet, secure work-from-home environment suitable for handling confidential patient information.
• A secondary location available in case of a home internet or power outage.

Responsibilities

• Inbound patient calls, messages, appointment requests, callbacks, and general nonclinical inquiries.
• Schedule, reschedule, confirm, and cancel appointments according to established provider and workflow requirements.
• Make outbound calls for appointment follow-ups, Annual Wellness Visits, new initiatives, canceled or unconfirmed appointments, website requests, and other approved patient-engagement campaigns.
• Follow approved scripts for results-call workflows and appropriately route clinical questions to licensed staff.
• Support insurance verification and prior-authorization workflows within the assigned scope.
• Conduct approved Medicare, MIPS, HEDIS, and other patient outreach activities.
• Communicate clearly and patiently with patients, including older adults who may require additional explanation, repetition, or a slower speaking pace.
• Accurately document calls, patient interactions, appointment information, outcomes, messages, and follow-up requirements in the appropriate systems.
• Communicate patient needs, scheduling challenges, escalations, and unresolved issues to office staff.
• Maintain strong attendance, schedule adherence, productivity, quality, and patient-experience standards.

Skills

English

Spanish

Customer service

Data entry

Scheduling

Tools

EMR/EHR

Telephony platform

Aprima

Intermedia/Elevate

Job description

Resolv Global is hiring Bilingual Patient Services Representatives for a fully remote role based in Mexico. You will serve as a contact point for patients and providers, handling inbound calls, scheduling, and general nonclinical questions with care.

This English/Spanish role requires strong communication, data entry accuracy, and adherence to scripts and workflows. It is an independent contractor position at 45 hours/week, paid weekly in USD, with company equipment provided.