Remote Bilingual Collections Specialist – MX/CO

Resolv Global; Chihuahua; Remote; MXN 209,000 - 217,000; Full time

Benefits offered by this job

Remote work (Mexico & Colombia)

Uncapped commissions

Growth opportunities

Ongoing training

Job summary

Resolv Global is seeking experienced Collections Specialists to join our remote team serving Mexico and Colombia. The role emphasizes third-party collections, professional negotiation of payment plans, and strict FDCPA compliance, with English and Spanish communication as core requirements.

The contractor position offers weekly USD compensation, uncapped commissions, and growth opportunities within a performance-driven culture.

Qualifications

• Minimum 2+ years in third-party collections.
• Strong English written and verbal communication.
• Fluent Spanish communication.
• Solid knowledge of FDCPA regulations.
• Remote/work-from-home experience preferred.

Responsibilities

• Handle inbound and outbound collections calls professionally and efficiently.
• Negotiate payment arrangements and resolve delinquent accounts.
• Maintain consistent follow-up communication with customers.
• Accurately document all account interactions and updates.
• Ensure full compliance with FDCPA and collections regulations.
• Meet and exceed individual and team performance goals.
• Maintain professionalism and composure during challenging conversations.

Skills

Negotiation

FDCPA compliance

English proficiency

Spanish fluency

Remote work experience

Tools

Windows 11

Microsoft Teams

Office 365

Job description

Resolv Global is seeking experienced Collections Specialists to join our remote team serving Mexico and Colombia. The role emphasizes third-party collections, professional negotiation of payment plans, and strict FDCPA compliance, with English and Spanish communication as core requirements.

The contractor position offers weekly USD compensation, uncapped commissions, and growth opportunities within a performance-driven culture.