Remote Bilingual Collections Specialist (Mex & Col)

Resolv Global; Chihuahua; Remote; MXN 209,000 - 217,000; Full time

Benefits offered by this job

Remote work (Mexico & Colombia)

Uncapped commissions

Growth opportunities

Ongoing training

Job summary

Resolv Global is seeking experienced Collections Specialists to join our remote team serving Mexico and Colombia. The role emphasizes third-party collections, professional negotiation of payment plans, and strict FDCPA compliance, with English and Spanish communication as core requirements.

The contractor position offers weekly USD compensation, uncapped commissions, and growth opportunities within a performance-driven culture.

Qualifications

• Minimum 2+ years in third-party collections.
• Strong English written and verbal communication.
• Fluent Spanish communication.
• Solid knowledge of FDCPA regulations.
• Remote/work-from-home experience preferred.

Responsibilities

• Handle inbound and outbound collections calls professionally and efficiently.
• Negotiate payment arrangements and resolve delinquent accounts.
• Maintain consistent follow-up communication with customers.
• Accurately document all account interactions and updates.
• Ensure full compliance with FDCPA and collections regulations.
• Meet and exceed individual and team performance goals.
• Maintain professionalism and composure during challenging conversations.

Skills

Negotiation

FDCPA compliance

English proficiency

Spanish fluency

Remote work experience

Tools

Windows 11

Microsoft Teams

Office 365

Job description

We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team.

This role is ideal for professionals with strong third-party collections experience who are confident handling difficult conversations, negotiating payment arrangements, and working in a fast-paced, target-driven environment. We are looking for candidates with excellent English communication skills, strong objection-handling abilities, and a solid understanding of collections compliance and FDCPA regulations.

If you are motivated by performance, enjoy helping resolve accounts professionally, and are looking for a long-term remote opportunity with growth potential, we would love to hear from you.

Compensation & Contract Structure

Independent Contractor $260–$270 USD paid weekly Plus performance-based commission opportunities

Key Responsibilities

• Handle inbound and outbound collections calls professionally and efficiently
• Negotiate payment arrangements and resolve delinquent accounts
• Maintain consistent follow-up communication with customers
• Accurately document all account interactions and updates
• Ensure full compliance with FDCPA and collections regulations
• Meet and exceed individual and team performance goals
• Maintain professionalism and composure during challenging conversations

What We Offer

• Remote work opportunity within Mexico and Colombia
• Competitive weekly compensation in USD
• Uncapped commission structure
• Growth and advancement opportunitiesSupportive, performance-driven team culture
• Ongoing training and coaching

Technical Requirements (Essential)

• Windows 11 PC (Mac not supported)
• 16 GB RAM
• i5 processor and up
• Dual monitors
• Webcam Headset with mic
• Fibre internet with a wired connection
• Backup power solution
• Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

• Resume and Prescreen Questionnaire Review
• One-Way Video Interview
• Live Interview
• Final Interview

Please note:

This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered. Applicants must be physically located in Mexico or Colombia

Requirements

• Previous BPO collections experience is required
• Third-party collections experience is strongly preferred
• Strong understanding of FDCPA and collections compliance regulations
• Excellent English communication skills, both spoken and written
• Fluent Spanish communication skills
• Strong negotiation and objection-handling abilities
• Goal-oriented mindset with the ability to meet performance targets
• Previous remote/work-from-home experience preferred
• Must be permanently based in Mexico or Colombia
• Must meet all technical requirements listed above