Bilingual Debt Collections Specialist – Negotiation & Compliance

Redial BPO; Mexicali; On-site; MXN 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Career path

Great work environment

IMSS benefits

Job summary

Redial BPO in Mexicali is seeking Collections Agents for our call center to contact individuals with outstanding debts and negotiate repayment terms. You will work Monday to Friday at our location, using standard databases and compliant processes.

This role requires strong communication and negotiation skills in English and Spanish. Join a professional environment with a clear career path and competitive benefits.

Qualifications

• Proven experience as a Debt Collector or in a related collection's role.
• Excellent verbal and written communication skills, including active listening and persuasive abilities.
• Proficiency in using computer systems, databases, and relevant software.
• Strong organizational skills and attention to detail.
• Bilingual language skills (English / Spanish).

Responsibilities

• Identify and track outstanding debts.
• Contact debtors through approved communication methods to inquire about their payment status.
• Negotiate payment plans with debtors, taking into account their financial situation and company guidelines.
• Follow up with debtors to ensure adherence to payment plans.
• Handle debtor inquiries, complaints, and requests in a professional and courteous manner.
• Comply with all relevant federal, state, and local laws and regulations related to debt collection, including the FDCPA.

Skills

Negotiation

Problem-solving

Customer Service

Conflict Resolution

Active listening

Persuasion

Communication

Tools

Computer systems

Databases

Relevant software

Job description

Redial BPO in Mexicali is seeking Collections Agents for our call center to contact individuals with outstanding debts and negotiate repayment terms. You will work Monday to Friday at our location, using standard databases and compliant processes.

This role requires strong communication and negotiation skills in English and Spanish. Join a professional environment with a clear career path and competitive benefits.