Remote BPO Collections Specialist – Uncapped Commission

Resolv Global; León; Presencial; MXN 206.205 - 214.136; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive weekly compensation

Uncapped commission structure

Growth and advancement opportunities

Ongoing training and coaching

Descripción de la vacante

Resolv Global is actively hiring experienced Collections Specialists to join our growing remote team in Mexico and Colombia. This role demands strong expertise in third-party collections, excellent English communication skills, and the ability to negotiate payment arrangements effectively.

Candidates should possess a solid understanding of collections compliance and FDCPA regulations, along with a goal-oriented mindset. The position offers competitive weekly compensation, an uncapped commission structure, and opportunities for growth within a supportive and performance-driven team.

Formación

• Previous BPO collections experience is required.
• Strong understanding of FDCPA and collections compliance regulations.
• Previous remote/work-from-home experience preferred.

Responsabilidades

• Handle inbound and outbound collections calls professionally and efficiently.
• Negotiate payment arrangements and resolve delinquent accounts.
• Maintain consistent follow-up communication with customers.
• Accurately document all account interactions and updates.
• Ensure full compliance with FDCPA and collections regulations.
• Meet and exceed individual and team performance goals.

Conocimientos

Third-party collections experience

Excellent English communication skills

Fluent Spanish communication skills

Strong negotiation skills

Objection-handling abilities

Goal-oriented mindset

Herramientas

Microsoft Teams/Office 365

Descripción del empleo

Resolv Global is actively hiring experienced Collections Specialists to join our growing remote team in Mexico and Colombia. This role demands strong expertise in third-party collections, excellent English communication skills, and the ability to negotiate payment arrangements effectively.

Candidates should possess a solid understanding of collections compliance and FDCPA regulations, along with a goal-oriented mindset. The position offers competitive weekly compensation, an uncapped commission structure, and opportunities for growth within a supportive and performance-driven team.