Prácticas en Soporte Técnico Junior Remoto

Placements24; Aguascalientes; Hybrid; MXN 67,000 - 112,000; Part time

Benefits offered by this job

Stipend

Mentorship from IT professionals

Job summary

Placements24 is seeking a motivated Junior Technical Support intern to join a fast-paced tech solutions provider. The role is fully remote across Mexico, offering hands-on experience diagnosing hardware, software, and network issues for end-users.

You will work with a dedicated team, learn IT best practices, and gain exposure to customer service, technical diagnostics, and knowledge base creation within a supportive learning environment.

Qualifications

• Customer-facing mindset with strong communication skills.
• Ability to diagnose and troubleshoot hardware, software and network issues.
• Familiarity with Windows/macOS and common applications.
• Comfort working in a fully remote, distributed team.
• Experience with ticketing systems such as Zendesk or Jira Service Desk is a plus.

Responsibilities

• Respond to and resolve technical support requests via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network problems.
• Provide guidance on the use of company software and applications.
• Install, configure, and maintain computer hardware and software.
• Document incidents and resolutions in a ticketing system.
• Escalate complex issues to senior staff when needed.
• Assist in creating knowledge base articles and user guides.
• Contribute to IT support process improvements and customer satisfaction.

Skills

Customer service

Communication

Problem solving

Time management (remote)

Education

Currently pursuing or recently completed degree in Computer Science / IT Support or related field

Tools

Zendesk

Jira Service Desk

Job description

Placements24 is seeking a motivated Junior Technical Support intern to join a fast-paced tech solutions provider. The role is fully remote across Mexico, offering hands-on experience diagnosing hardware, software, and network issues for end-users.

You will work with a dedicated team, learn IT best practices, and gain exposure to customer service, technical diagnostics, and knowledge base creation within a supportive learning environment.