POS Hardware & Tech Support Specialist

SpotOn; Ciudad de México; Presencial; MXN 185.339 - 222.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Food Vouchers

Comprehensive Benefits

Gym Membership

Career Development Opportunities

Descripción de la vacante

A technology solutions provider in Mexico City is looking for a Tech Expert to provide hardware and tech support for payment devices and peripherals. This entry-level role requires strong troubleshooting skills and excellent customer service. You will manage multiple cases, assist customers with setup, and ensure efficient communication of technical solutions. This position offers a competitive salary, performance bonuses, and comprehensive benefits including a gym membership and career development opportunities.

Formación

• Strong hardware and networking troubleshooting skills.
• Experience with CRM and remote support tools.
• Ability to multitask and manage case documentation effectively.

Responsabilidades

• Diagnose and resolve issues with payment devices, printers, and scanners.
• Guide customers through setup, configuration, and firmware updates.
• Communicate technical solutions clearly.

Conocimientos

Hardware and networking troubleshooting skills

Clear communication

Multitasking ability

Herramientas

Salesforce

TeamViewer

Zendesk

Descripción del empleo

A technology solutions provider in Mexico City is looking for a Tech Expert to provide hardware and tech support for payment devices and peripherals. This entry-level role requires strong troubleshooting skills and excellent customer service. You will manage multiple cases, assist customers with setup, and ensure efficient communication of technical solutions. This position offers a competitive salary, performance bonuses, and comprehensive benefits including a gym membership and career development opportunities.