IT Support Specialist — Desktop & Network Helpdesk

HCL Technologies Limited; Santa Catarina; Presencial; MXN 167.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life insurance

Major Medical Expenses Insurance (sp/家

Minor Medical Expense Insurance

Savings Fund 13%

Food vouchers 10%

30 days bonus

12 days vacation in first year

Descripción de la vacante

HCLTech in Mexico is seeking a Desktop Support Specialist to provide technical assistance for hardware and software, troubleshoot issues, install and maintain systems, and assist users. You will respond to support requests via phone, email, or in person and document resolutions in a ticketing system.

The role requires strong knowledge of Windows and Mac, familiarity with remote desktop tools, and excellent problem-solving and communication skills.

Formación

• Proven experience as a Desktop Support Specialist or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g. Microsoft Certified Professional) are a plus.

Responsabilidades

• Provide technical assistance for hardware and software and troubleshoot issues.
• Install, configure, and upgrade software applications and drivers.
• Support hardware and network issues and assist users.
• Set up and maintain desktop/laptop computers and mobile devices.
• Respond to support requests via phone, email, or in person.
• Document issues and resolutions in a ticketing system.
• Train users on new systems and software as needed.
• Collaborate with IT team to resolve complex issues.
• Maintain an inventory of hardware and software resources.
• Ensure security and privacy of networks and systems.
• Create and maintain user guides and knowledge base articles.

Conocimientos

Windows OS

Mac OS

Remote desktop

Problem solving

Communication

Independence

Teamwork

Herramientas

Help desk software

Ticketing system

Remote desktop apps

Descripción del empleo

HCLTech in Mexico is seeking a Desktop Support Specialist to provide technical assistance for hardware and software, troubleshoot issues, install and maintain systems, and assist users. You will respond to support requests via phone, email, or in person and document resolutions in a ticketing system.

The role requires strong knowledge of Windows and Mac, familiarity with remote desktop tools, and excellent problem-solving and communication skills.