Bilingual IT Help Desk Technician – Payments & IoT

NGE Sports; Ciudad de México; On-site; MXN 180,000 - 260,000; Full time

Job summary

PayRange is hiring 2–3 Help Desk Technicians for our Mexico City office. You will be a primary contact for technical support, escalations, and customer success initiatives in a fast-paced environment.

Responsibilities include troubleshooting, cross-functional collaboration with Engineering and Product, and contributing to knowledge base content. Fluency in English and Spanish is required, with up to 30% travel nationwide.

Qualifications

• Fluent in English and Spanish (written and verbal).
• Associate’s degree or equivalent practical experience.
• Minimum 2 years of IT or customer-facing tech support experience.
• Experience with payment systems, IoT devices, SaaS platforms, or similar environments.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as a primary point of contact for complex customer inquiries and escalations.
• Provide timely, accurate troubleshooting and resolution.
• Coordinate with cross-functional teams to resolve customer issues.
• Contribute to knowledge base articles and self-service materials.
• Represent the voice of the customer and support product usability improvements.

Skills

English/Spanish fluency

Customer-facing support

Troubleshooting

Clear communication

Technical aptitude

Education

Associate degree

Tools

CRM tools

Ticketing systems

Job description

PayRange is hiring 2–3 Help Desk Technicians for our Mexico City office. You will be a primary contact for technical support, escalations, and customer success initiatives in a fast-paced environment.

Responsibilities include troubleshooting, cross-functional collaboration with Engineering and Product, and contributing to knowledge base content. Fluency in English and Spanish is required, with up to 30% travel nationwide.