Field Technical Support Specialist - Enterprise Onsite

HP; Nuevo León; On-site; MXN 551,065 - 826,598; Full time

Job summary

A leading technology firm in Nuevo León is seeking a dedicated professional to enhance customer experience by delivering tailored software services and proactive support. The ideal candidate has 6-8 years of experience, preferably with HP products, and demonstrates strong problem-solving and communication skills. This role offers opportunities for continuous improvement and mentorship within the team. Competitive compensation and growth potential are included.

Qualifications

• 6-8 years of related work experience in customer support or account management.
• Experience with HP products is preferred.

Responsibilities

• Enhance customer experience through comprehensive installation support.
• Provide tailored software services for enterprise accounts.
• Utilize proactive monitoring techniques to prevent issues.

Skills

Automation

Customer Relationship Management

Customer Support

Field Service Management

Key Performance Indicators (KPIs)

Operating Systems

Preventive Maintenance

Process Improvement

Technical Services

Technical Support

Education

High School Diploma or equivalent

Job description

A leading technology firm in Nuevo León is seeking a dedicated professional to enhance customer experience by delivering tailored software services and proactive support. The ideal candidate has 6-8 years of experience, preferably with HP products, and demonstrates strong problem-solving and communication skills. This role offers opportunities for continuous improvement and mentorship within the team. Competitive compensation and growth potential are included.