Patient Care Coordinator — Long-Term Onsite Growth

Snapscale; Mérida; Presencial; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Paid training

Annual reviews

Full-time schedule

Growth potential

Remote possibility after 1 year

Descripción de la vacante

Snapscale in Mérida, Mexico is hiring Healthcare Virtual Assistants for an onsite, long-term role supporting U.S. medical practices. This position focuses on patient care and operational excellence with a new office and equipment.

Immediate openings and a stable path for growth are offered. Responsibilities include handling patient calls, scheduling, EMR navigation, insurance verification, and refill workflow support.

Formación

• Experience in a clinic, doctor's office, or hospital.
• Familiarity with medical terminology and billing is a plus.
• English (B2+) and Spanish proficiency required.
• Strong customer service over the phone.

Responsabilidades

• Answer inbound patient calls and manage inquiries.
• Schedule and confirm appointments.
• Navigate EMRs to update records.
• Verify insurance benefits.
• Assist prescription refill workflows.

Conocimientos

Org & multitasking

Communication skills

Medical terminology

Team player

Attention to detail

Herramientas

EMR software

HIPAA compliance

Descripción del empleo

Snapscale in Mérida, Mexico is hiring Healthcare Virtual Assistants for an onsite, long-term role supporting U.S. medical practices. This position focuses on patient care and operational excellence with a new office and equipment.

Immediate openings and a stable path for growth are offered. Responsibilities include handling patient calls, scheduling, EMR navigation, insurance verification, and refill workflow support.